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Terms of Service Dubrovnik Art Webshop
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General provisions

The owner of the Internet store www.dubrovnik-art.hr (hereinafter webshop Art Šerbu j.d.o.o.) is Art Šerbu j.d.o.o., Pobijana 10, 20000 Dubrovnik

The General Terms and Conditions of Internet Trade www.dubrovnik-art.com have been compiled in accordance with the Consumer Protection Act, the Civil Obligations Act, the Personal Data Protection Act and the Electronic Commerce Act.

Please, as users, carefully read these General Terms and Conditions (hereinafter General Terms and Conditions) of the online store www.dubrovnik-art.com

By accepting the General Terms and Conditions, you declare that you are familiar with these General Terms and Conditions, that you understand them, that you agree with and that you accept the rules and conditions stated in them. If you do not agree with these General Terms and Conditions, please contact us and do not use this site during this time.

All advertisements, photographs and information about the products that are the subject of the sale are the property of the Seller, who is solely responsible for the content of the advertisement, which includes responsibility for the truthfulness and accuracy of the information and for obligations arising from the content of the advertisement.
The user agrees to use the web store exclusively in accordance with the positive regulations for reviewing published content, purchasing available products by submitting legally valid orders and communicating with the seller.

The buyer can only be an adult able-bodied natural person and legal entity.
The contract may be concluded in the name and on behalf of the minor and the incapacitated person by his / her legal representatives or guardians.

The Seller reserves the right to change or amend the General Terms and Conditions at any time. The changes take effect on the day of publication on the website. Continuation of access to the website or use of any part of its content will be considered consent to the amended or supplemented General Terms and Conditions.
Art Šerbu j.d.o.o. is not responsible for the costs of using computer equipment and telecommunications services required to access the service.

The web store service can be used exclusively on the territory of the Republic of Croatia.
For acting contrary to these provisions Art Šerbu j.d.o.o. does not bear any responsibility.

Terms of purchase
These terms of purchase define the procedure:
1. ordering,
2. payments,
3. delivery,
4. returns and complaints.

Seller (Supplier) is Art Šerbu j.d.o.o. via the Internet store www.dubrovnik-art.com (hereinafter webshop Art Šerbu j.d.o.o.).

The buyer of the goods is a visitor of the online store www.dubrovnik-art.com who selects at least one product, puts it in the cart, fills in the electronic order form and sends the order to the Seller.
The buyer of the goods can be a visitor of the online store as a guest user or a registered user.
Purchasing as a guest user allows the customer to purchase all available products and the entered data is used only for the current purchase, but will not be stored in the customer database of the Internet store.
Purchasing as a registered user provides the customer with additional options such as:
- Faster ordering and billing process
- Review of past orders
- Edit account data
- Save additional delivery addresses

All prices are expressed in Croatian national currency Croatian kuna (kn), Art Šerbu j.d.o.o. is not in the VAT system, Featured product prices do not include the cost of transport, delivery or postal services which are charged additionally.
All payments are made in the Croatian national currency Croatian kuna (kn).


Ordering goods is possible 24 hours a day, 7 days a week.
Goods are ordered by electronic form.
After concluding and sending the order, the customer will receive an e-mail automatically generated message by the system webshop Art Šerbu j.d.o.o. that the order has been received.

The customer will receive an order confirmation notification by e-mail after checking the availability of the product.

If the Seller is not able to deliver all the ordered products, it will timely inform the Buyer by e-mail and inform him about other possibilities.
If the Buyer does not agree with the offered changes or delays, he can cancel the order in its entirety.
The buyer can cancel the order until the moment of its sending and after that the buyer is obliged to take delivery.

In the webshop Art Šerbu j.d.o.o. for now it is only possible to choose a payment method:

By payment to the seller's bank account

Payment by direct payment to the Seller's bank account is possible via Internet banking, payment slip or bank transfer at the bank.

When choosing this method of payment, the customer will receive all the necessary information for payment by e-mail.


The cost of delivery is calculated automatically when purchasing the product.
As part of its promotional offers, the seller can offer free delivery for orders during the promotion or promotional sale of certain products.

Delivery time is 30 working days from the date of receipt of the order.

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